Built for Performance. Supported for the Long Run.
At VIPCOO, we believe great electric mobility products deserve great support. Whether itu2019s an electric motorcycle built for adventure or an electric scooter designed for everyday mobility, reliable after-sales service is an essential part of the ownership experience.
That is why we provide a Premium Warranty Program designed to give our global dealers greater confidence and make after-sales service easier, faster, and more efficient.
Because our relationship with distributors does not end when the product leaves the factory.
What Our Premium Warranty Offers
Our Premium Warranty Program is built around the quality of our electric motorcycles and electric scooters, as well as the needs of our global dealer network.
For authorized VIPCOO dealers, this means:
- Straightforward warranty coverage
- Professional technical assistance
- Efficient warranty evaluation
- Manufacturer-backed parts support
- Reduced after-sales pressure
We are committed to supporting every electric motorcycles throughout its service journey.
Warranty Coverage
The VIPCOO Premium Warranty covers eligible components against manufacturing defects that occur under normal operating conditions.
Depending on the model and market, coverage may include:
- Motor and drivetrain components
- Controllers and electrical systems
- Battery-related components
- Frame and structural components
- Other eligible parts related to manufacturing defects
Warranty coverage and duration may differ depending on the product model and market. Detailed warranty terms are provided to our authorized dealers.
Support That Works for Dealers
Practical Solutions for Real-World After-Sales Needs
We know that when a customer has a problem, dealers need a solution-not a complicated process.
VIPCOO works directly with dealers to help identify issues and provide appropriate technical support for both electric motorcycles and electric scooters.
Our support includes:
Clear troubleshooting guidance
Helping dealers quickly identify potential problems and determine the next step.
Direct technical communication
Dealers can communicate directly with our technical team when additional assistance is required.
Efficient warranty assessment
Warranty cases are reviewed based on the information provided, helping reduce unnecessary waiting time.
Parts support
Approved warranty parts can be provided to help dealers complete repairs locally.
Our goal is simple:
Keep every ride moving and every customer satisfied.
Warranty Parts Support
When a warranty claim is confirmed, VIPCOO can provide eligible replacement parts to authorized dealers according to the applicable warranty terms.
This helps dealers:
- Reduce unexpected repair costs
- Minimize local spare-parts pressure
- Complete repairs more efficiently
- Provide a better customer experience
Depending on the market, parts may be shipped from VIPCOO or an available regional warehouse.
A Simple Warranty Process
We aim to keep warranty service clear and efficient.
01 — Submit the Case
The dealer provides basic issue information along with photos or videos when necessary.
02 –Technical Review
Our support team evaluates the issue and provides troubleshooting guidance or confirms the warranty case.
03 — Parts Assistance
For approved claims, eligible replacement parts are arranged according to the warranty policy.
04 — Local Repair
The dealer completes the repair locally, helping reduce customer waiting time.
Simple communication. Practical solutions. Faster service.
More Than Warranty. A Stronger Partnership.
At VIPCOO, we see after-sales service as an important part of building a successful dealer network.
Our goal is not simply to sell electric motorcycles and electric scooters. We want to help our partners build their markets, serve their customers, and grow with confidence.
When you partner with VIPCOO, you get:
- Performance-focused electric dirt bikes
- Manufacturer-backed warranty support
- Technical and replacement-parts assistance
- Dealer-focused after-sales solutions
- Long-term partnership and market support
- Ride with Confidence. Grow with VIPCOO.